We offer a 12 month warranty with every tech item we sell to give you extra peace of mind.
Your warranty begins on the day you place your order.
What is covered?
- Technical defects
- Faults caused by improper workmanship or materials
What is not covered?
- Accidental damage
- Damage to screens, fascias and surrounds (inc. fading and discolouration)
- Liquid damage
- Broken / Damage part
- Issues caused by third party software
- Issues caused by unlocking your device
- Any components added since the item was originally sold to you
Your warranty will also be void if we find evidence that the item has been opened up in a way that may have affected the device.
Note: Fone Store cannot be held responsible, in any way, for any costs occurred when unlocking a device that was locked to a network when sold.
Making A Claim
To make a claim, simply email us with your order number and we’ll send instructions on how to return your device.
Your purchase is covered by a 12 months Fone Store return to base guarantee* which means if during the first 12 months of purchase the device develops a fault simply return the product to us and we will repair it and return it to you free of charge.
Note: Please make sure to package your item as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit.
What will we do?
When we receive your item it will be inspected and the issue will be diagnosed. If the problem isn't covered by the warranty, or if the warranty has been voided (for example if the item has been accidentally damaged) we will return the item to you free of charge.
If the problem is covered by the warranty, our technicians will attempt to fix the issue and return your item to a fully working condition. If we are unable to fix the issue, we will supply a replacement item of the same description. Your fixed or replacement item will be sent back to you within 2-3 working days of receiving the damaged item and will be sent by our chosen courier provider.